Helpful guidance, from our team to you
Shipping & delivery
Plan your next creation with clear shipping information and a real team ready to help. We ship from Baldwin Park, California, to the continental United States only.
Frozen whipped icing & toppings
Ships Monday–Wednesday before 3 PM Pacific
Orders placed after Wednesday at 3 PM Pacific ship the following Monday.
Refrigerate immediately upon arrival. Do not refreeze.
Follow the instructions on your carton. Check your shipping address carefully and watch your tracking notifications so you can bring perishable items inside promptly.
1–3 business days to prepare
Processing is the time our team spends reviewing, preparing and packing your order before handing it to the carrier. Weekends and public holidays are excluded.
Delivery begins after shipment
Carrier transit time is separate from processing. Ground shipping is estimated at 2–8 business days after shipment. Arrival dates are estimates, not guarantees.
Free shipping for retail orders $49+
Available within the continental U.S. Wholesale customers receive reduced bulk pricing, but shipping charges still apply.
Need help with shipping?
Questions before ordering, frozen-product guidance, or concerns about a delivery? Contact our team and ask for Zulani.
For an existing order, please have your order number and tracking information ready.
More shipping details
Business days & tracking
We do not ship on weekends. Orders placed after 12 PM Friday or over the weekend begin processing the next business day. Frozen whipped icing and toppings follow the separate schedule above. We email tracking information once your package ships.
Priority Mail & expedited requests
USPS Priority Mail typically takes 1–2 business days within California or 1–3 business days outside California, after shipment. These estimates do not include processing and are not guaranteed. Need supplies by a particular date? Contact us before ordering for an expedited-shipping quote. Include the products you need and your shipping address.
Shipping costs & wholesale orders
We ship via USPS and FedEx. Shipping costs depend on package weight, dimensions and destination. Large, lightweight items may cost more because carriers consider box size as well as weight. Fragile and heavy items may ship in separate boxes. Retail orders of $49 or more qualify for free shipping within the continental U.S.; wholesale orders do not qualify.
Chocolate & warm-weather shipping
Chocolate and coating melts can be sensitive to heat. Read the warm-weather disclaimer on the product page before ordering. Items carrying this disclaimer ship at the customer’s risk. We recommend Priority Mail, but faster shipping does not guarantee protection from melting. Coating melts that arrive melted can be melted again for use.
Missing or delayed packages
Contact our team with your order number and tracking number. For packages lost in transit, Bakers Express will file a carrier claim and reship the items. If tracking shows delivered, check with neighbors and household members and contact your local carrier for assistance or to file a claim. Bakers Express is not responsible for packages marked delivered, except when our shipping team sent the package to the wrong address; in that case, we will refund or reship it.
Where we ship
We ship only within the continental United States. We do not offer international shipping.
Online purchases & returns
Online purchases are subject to our All Sales Final policy. No returns are allowed on food or edible products. Review the policy before ordering.
Read our All Sales Final policy →